An order within 30 days of purchase may be eligible for return depending on the item. Items such as new or lightly used espresso machines, coffee makers, coffee grinders, and accessories qualify for our return policy. Parts are ineligible for return.
A lightly used product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The product must be clean and dry upon arrival at our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. The product must not be functionally or cosmetically damaged in any way. If you are experiencing issues with a machine, please see our section on Defective Merchandise.