How Do I Return My Order?

If you would like to have your order authorized for a return, please email our Customer Service Team at customerservice@wholelattelove.com and reference your order number.

Note: Your order must be authorized for a return before it can be received into our warehouse. It is your responsibility to contact us for the authorization. Any unauthorized returns received by the warehouse may not be processed into our system. This will delay your refund and may be subject to additional fees.

If your order qualifies for a return, we will email you the Return Merchandise Authorization (RMA) email. This email will have a lot of information regarding your return. We strongly recommend you read the entire email. The address for our warehouse, as well as the Return Merchandise Authorization number will be included. Please write the RMA number on the outside of the box.

You are responsible for any return postage and we strongly recommend you send the item back with a traceable shipping method such as UPS or FedEx. We are not responsible for any returned items that are lost or damaged in transit.

 

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