What If My Return Isn't Authorized?

If you return a product to us without first receiving prior authorization to do so, your credit will incur additional deductions that can otherwise be avoided by following our standard return process. We strongly recommend that you seek the assistance of our Customer Service team by submitting a request, should you experience any difficulty with returning your product(s).

What if I Ship My Return without an RMA Number?

Parcels received without an approved Return Merchandise Authorization will be subject to a 5% restocking fee and are subject to all standard Merchandise Return policies.

Note: Any merchandise returned to our warehouse without a valid or legible RMA number may be refused and returned-to-sender.

My Order Had the Wrong Address and Was Returned-to-Sender!

In this situation, please contact Customer Service by submitting a request to discuss your options.

If you have refused your package, please refer to our "What If I Refuse My Order or My Order is Non-Deliverable?" article for more information.

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