Why Did ​My Coffee Arrive Damaged?

We make every effort to protect the contents of your order, but you may find that your product's packaging has been dented or punctured while in transit to you. In most cases, damage to a coffee’s packaging is superficial and causes no adverse effects on the brewed drink. This is because it has remained fully sealed from the manufacturer's warehouse to when it was shipped to your home.

Note: If the grounds or beans have fallen out of their container and into the shipping box, please contact Customer Service to report the damaged merchandise by submitting a request.

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