For health and safety, all coffee and grocery items (such as syrups, teas or other food products) are non-returnable, regardless of whether or not the product is opened or unopened.
Any parts, opened or used accessories (such as tampers or pitchers) are non-returnable as well as any items classified as ‘Commercial’ or for commercial-use.
Items that shipped with a UPC or bar codes must have them intact to be returned. Removal or altering of the UPC or bar codes will make the item ineligible for return. There are no exceptions to this policy.
Note: Orders outside of their return window are not eligible for return or exchange, no exceptions.