What is your privacy policy?

Updated March 15, 2024 19:16

This Privacy Policy describes how Whole Latte Love ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at www.wholelattelove.com (the "Site") or interact with us in other related ways ― including purchasing a product or service, signing up to receive email updates, participating in a survey, contest or promotional offer, communicating with us via third party social media sites, or any other engagement with us (collectively, the "Services"). This Privacy Policy does not apply to information collected about you by anyone except Whole Latte Love through the Services.

Information We Collect:

Information you give us directly:

We collect information you share with us when you use our Site or Services. This includes information used to setup an account with us to purchase products or services and information you provide when you contact us with questions or feedback. The types of personal information we may collect includes name, email address, phone number, credit card information and billing address.

Information we collect automatically:

We collect information about your use of our Site through cookies, web beacons and other technologies. This information includes IP address, browser type, pages visited, referring website addresses, frequency of visits and types of transactions conducted. We also may collect information about the device you use to access our Site, including the hardware model, operating system and version and unique device identifiers. Whole Late Love uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS or email.

Information from other sources:

We may receive additional information about you from other third party sources and add it to the information we collect. For example, if you connect your social media account to your Whole Latte Love account, we may access information about you from that social media site.

How We Use Information:

We use the information we collect for the following purposes:

Provide our products and services
Process your orders and payments
Communicate with you regarding our products, services and your account
Provide customer service and support
Personalize your experience on our Site
Deliver targeted advertising
Comply with legal obligations
Detect and prevent fraud
Administer contests, surveys or other Site features

Sharing Your Information:

We do not sell or rent your personal information to marketers or third parties. We share information only in the following limited circumstances:

With trusted third party service providers who assist us in operating our website, conducting our business or servicing clients and customers.
To comply with legal processes or to protect Whole Latte Love, our customers and others.
If we sell or transfer all or a portion of the company's business interests or assets (including any merger, acquisition or bankruptcy).
- The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices:

You can limit information collected by adjusting your browser and device privacy settings. However, certain functionality of our Site or Services may no longer be available to you. You can also opt-out of receiving promotional communications from us by following the unsubscribe instructions included in each email or SMS message.

Accessing and Updating Information:

You have the right to access, correct or delete your personal information subject to restrictions under applicable data protection law. You may update account information or deactivate your account by contacting our customer support team.

Data Protection:

The security of your personal information is important to us. We follow generally accepted industry standards to protect against unauthorized access and improper use or disclosure. However, no method of transmitting or storing electronic data is ever completely secure. If you have concerns about the security of your personal information, please contact us.

International Users:

Our Site and Services are hosted in the United States. If you reside outside the U.S., your personal information will be transferred to the U.S. The data protection and privacy laws in the U.S. may not be equivalent to the laws in your country of residence. By using our Site or Services, you consent to the transfer and processing of your personal information in the U.S.

Children's Privacy:

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that a child under 13 has provided us with personal information, we will take steps to delete such information. Contact us if you believe we have mistakenly collected information from a minor.

Changes to the Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. The most current version will govern our processing of your personal information and will always be available at www.wholelattelove.com/pages/privacy-policy. If we make material changes to this policy that increase our rights to use your personal information, we will obtain your consent either through an email to your registered email address or by prominently posting information about the changes on our Site.