Learn what to do if your Gaggia Anima is displaying a "No Beans" message when the hopper is full, displaying an E01 error code, or if the grinder has become blocked or jammed.
No Beans, Grinder Blocked, Or E01
All three of these issues share the same root cause. The grinder has become jammed with grounds or coffee residues. These issues are typically a result of incorrect beans being used in the machine. This machine is not compatible with oily, dark roasted, caramelized, or flavored beans. Use of these beans can cause permanent damage to the machine that is not covered under warranty. These beans can be identified easily. They will be shiny and feel slippery or sticky. Dry beans that are appropriate for the machine will look dull and feel rough. This machine does not have a user serviceable grinder so it is very important that the correct beans are used. Follow these steps to fix the behavior:
Bean Difference
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Remove all of the beans and set them aside.
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Move the grinder adjustment dial all the way to the coarsest setting.
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Use a vacuum to thoroughly clean out the grinder. In particular vacuum down in the chute where the beans feed into the inside of the machine.
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Clean out the dosing chute using the instructions in the video below.
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Add beans back into the machine. The beans must be dry beans. Do not add incompatible beans back into the unit. Make sure the grinder is still set to the coarsest setting.
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Test the machine to see if it can successfully brew a shot. If it successfully brews, run 2-3 more shots on this grind setting so that we can be sure the system is free of the old coffee grounds.
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Once the machine is functional on this setting you can begin adjusting the grind to your preferred setting. Make small, one-tick-at-a-time adjustments, and be sure to brew shots in between. This will prevent the machine from jamming again.
In the video below, Todd shows you how to clear a clogged grinder followed by a video on Cleaning, Calibrating, and Replacing the grinder on the Gaggia Anima. If after following the instructions in these videos, the issue is not resolved, your machine should be serviced and you should contact our technical support team to set up a repair.
If you continue to have the "No Beans" alarm:
On rare occasions, the steps outlined above will not resolve the constant "No Beans" alarm. In this scenario, there is likely a sensitivity issue in the algorithm and a firmware update would be required to completely resolve the issue. If you find this to be the case, please Set up a Repair.