Quick Mill Vetrano Design: No Water Flow at All

Troubleshoot lack of water flow from the Quick Mill Vetrano.

No Water Flow at All

If you are not able to produce water from the group on your Quick Mill Vetrano Design, there may be an issue with the pump. The steps below outline how to test your machine to determine if there is a blockage in the water line. 

  • Try putting the plumb line hosing into an external bucket or container filled with water and see if the machine will draw water from this source, instead of your water line. Do you get water flow now?
    • Yes. There is a blockage in the plumbed line.
    • Yes. There is an issue with the water pressure on the house.
    • No. Move on to the next question.
  • Lift the lever. Can you hear the pump?
    • No. If the pump does not come on, manually use something to push in the switch behind the brew lever. Can you hear the pump now?
      • Yes. Adjust the microswitch behind the lever so it protrudes more, and the lever can reach it when it’s pressing down on it.
    • Yes. Move on to the instructions outlined in this machine's "How to Resolve Getting No Water Flow at All From the Group" article.
    • When using the plumb line or the tank, make sure that the correct orientation of the selector valve is being used. The valve is under the machine, to the rear. It will only point in two directions, towards the front of the machine, and towards the rear of the machine. This is a manual direction that opens to whatever water source is being used, and closes off the unused source. Also, in the front of the machine behind the drip tray are two switches. The switch on the left is used for picking the water source for the machine. When the switch is pressed in to the left towards the left side of the machine, it draws from the tank. If you flip the switch to the right, it will know its drawing from a water line. This is also how it is able to bypass the tank sensor when using a dedicated water line.
    • If the machine is not drawing any water, the back panel of the machine should be removed. The plastic socket that the water reservoir slides into should be inspected. On the inside of the socket is a plastic post that runs through it that pushes the ball bearing in the reservoir valve upwards, allowing water to come through the tank into the socket. The post should be inspected to make sure it is not broken or bent. The socket should be inspected to make sure it is intact and not broken in anyway. This is common due to shipping damage or age, pushing down too hard with the water tank.
      • If the socket is fine, the water lines coming off the socket should be looked at to make sure they are not kinked shut. If the water line is kinked shut, no water will come through to the pump, or be able to be forced through via priming.
      • If the socket and water lines are fine, you can remove the waterline coming off of the pump and try running the pump to see if water comes through. If it does not, this means either the pump or the pump motor is faulty or seized. If water does come through, then this could be a sign of a bad solenoid or a blockage in the hydraulic system.
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