To exchange an item, please return the item(s) using the return process detailed below and place a new order online or over the phone for the item(s) you would like.
To start a return simply contact us via phone or by submitting a support ticket. We will respond with the necessary repackaging instructions and email you a return label. You are welcome to use your own shipping service for return shipping. If you use your own shipping service, we highly recommend insuring it for the full retail value. If the item is damaged, we may not be able to credit you for the full amount.
Once we receive your return package, it will be inspected, and a refund will be issued to your card, minus any shipping, restocking, or damage fees (if any). We will notify you via email after your items are received and after we have credited your card. Credits on orders received in complete and good condition by the warehouse will be issued within 7 days of receipt back to the original form of payment.