At Whole Latte Love, we understand that occasionally issues may arise regarding the delivery of your order. If your tracking information indicates that your order was delivered, but you have not received it, please follow these steps:
- Check for multiple shipments: In some cases, orders may be split into multiple shipments, each with its own independent delivery schedule. We recommend reviewing your order detail page to confirm the list of available tracking numbers and ensuring that the products delivered match those listed on the packing slip included with the shipment.
- Search thoroughly: Sometimes, packages may be placed in unexpected locations around your property, such as around doors, patios, or behind objects and furniture to keep them out of sight. We advise you to thoroughly check these areas for the missing package.
- Final delivery delay: For orders that are shipped in multiple steps, you may notice that UPS marks the shipment as "Delivered" when it is handed over to USPS for the final leg of delivery. In such cases, please allow an additional 2-3 business days for the package to reach its destination.
- My order was delivered to a "parcel locker." What does that mean?If your order has shipped via USPS, they may choose to deliver it to a parcel locker, if available and by their discretion. While USPS typically prioritizes delivering your package to your porch or mailbox, they may deliver to a parcel locker for added security. The parcel locker may be USPS-owned or privately managed (such as in a mailroom).If your package is placed in a USPS-owned cluster box, the driver will leave a key in your mailbox. If your package has been marked as delivered to a parcel locker but you have not received a key, we recommend contacting your local post office for assistance.For privately managed cluster boxes, your building's management team may be able to provide further assistance with retrieving your package.We're always here to help if encounter any issues retrieving your package. Please feel free to give us a call if you need further assistance!
- Contact customer service: If, after following the above steps, you are unable to locate your package, please do not hesitate to contact a member of our Customer Service team. We are here to assist you in resolving the issue and ensuring that you receive your order.
Your satisfaction is important to us, and we are dedicated to providing excellent customer service. If you have any questions or concerns about your order, please reach out to our Customer Service team for prompt assistance.