Learn how to diagnose and solve an issue with the water tank sensor not recognizing that the tank is full.
The first step is to verify if there is an issue with the sensor or the water. The Anima uses a capacitive sensor so it can be tricked using your hand as Ted displays in the video below.
If you can trick the sensor with your hand, then the sensor is working and you need to address your water. If the water does not have enough mineral content, you will need to add minerals so the sensor can properly sense it. We recommend following the steps for mineralizing water in the article below:
If tricking the sensor with your hand does not work, then the sensor is either unplugged or has failed. To check or replace the sensor, you will need to remove the entire top cover of the machine. The process of removing the top cover is shown in the first 15 minutes of the following video.
The following video was designed to show you how to replace the power board. But through the first part of it, you can see how to access the water sensor and at the end will show you how to put it back together. At 14:40 into the video, you see where the sensor is located.
Note: This is a difficult repair to do at home, we recommend that this work is done at our shop.
If you have followed these steps and found the sensor is plugged in, then the component has failed and needs to be replaced.
- Associated Part: Capacitive Water Level Sensor
Failure of normal wear and tear items such as group gaskets, seals, and shower screens are not covered under warranty. Issues due to scale build-up or lack of maintenance are not covered.
If you would like to have one of our skilled technicians repair your machine, click the link below.