Can I Cancel My Order?
Orders can only be cancelled prior to being processed for shipment and will be subject to a 2% cancellation fee. Once a tracking number has been generated for your order, it cannot be cancelled.
How Do I Cancel My Order?
Orders eligible for cancellation can only be cancelled by contacting a member of our Customer Service team by by submitting a request here. If an order has been processed for shipment, it cannot be cancelled.
How Will I be Credited for a Canceled Order?
The balance of a cancelled order will be refunded to the original form of payment(s).
When Will I be Credited for a Canceled Order?
Cancelled orders will be credited minus the 2% fee. Depending on your financial institution, this refund will be processed and post to the original form of payment within 5 business days of issuance.
Can I Cancel an Order that Has Already Shipped?
No. Once an order has shipped, it cannot be cancelled. When the merchandise arrives, you must initiate a return with a member of our Customer Service team by submitting a request here.
Can I Cancel My Order and Re-Purchase it at a Lower Price?
We do not offer exceptions for re-purchases on products offered at a lower price after purchase. If canceled, these orders are still subject to a 2% cancellation fee and must be cancelled prior to being processed for shipment via a request submission to our Customer Service team.
I Requested that My Order be Cancelled, But it Still Shipped Out.
When attempting to cancel an order, we will make every effort to cancel or intercept the order. If we are unable to intercept or cancel the order, it is the customer’s responsibility to return the product to us.