To initiate a cancellation, please contact us via phone at 585-924-7170 during our business hours.
To cancel an order that has been placed, please contact us as soon as possible to ensure we can cancel the order before the shipment is processed. If we are unable to cancel the order, we can set up a return authorization and you can ship the order back to us. There will be a 2% cancellation fee unless you are exchanging for a product of equal or greater value or you receive store credit for a future purchase.
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