For a merchandise return, your refund will be issued less a restocking fee equal to 10% of the value of the merchandise being returned. Any fees or charges associated with accepting delivery of the shipment (if applicable) will also be deducted from the refund. All Gift-with-Purchase or Included items must be returned to us. If you elect to keep any of the merchandise you received, its full retail price will be deducted from your refund.
For a refused or undeliverable shipment, the return will be treated as a standard merchandise return and an additional $20 reroute fee will be deducted from your refund.
Latte Rewards earned on an item or included as free gift will be deducted from your account. If you have already redeemed the rewards, they will be deducted from your refund at a rate of $0.01 per reward point.
For a cancelled order, a 2% cancellation fee will be deducted from your refund.