When Will My Order Ship?
Effective March 24, 2020 and until further notice, the UPS Service Guarantee is suspended due to the impact of COVID-19.
Usually, we ship products within 1 to 3 business days after your order is placed.
We make every effort to ship orders placed prior to 3pm EST on the same business day, but we cannot guarantee this. Due to processing and bench-testing requirements, Prosumer espresso machines may not ship the same day. Same-day shipping is not available for orders containing parts, or products from the following manufacturers:
Grimac Royal Falcon
Note: Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to Bezzera, ECM, Expobar, Profitec, Rancilio, and Pasquini
Some orders may require additional information prior to processing and shipping. In order for this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.
What Products Qualify for Free Shipping?
We offer Free Standard Shipping on products shipping to destinations in the Contiguous United States on all retail orders over $50, excluding orders containing commercial products.
My Coupon Removed Free Shipping?
Should a coupon reduce your order total to below $50.00 you will be required to pay shipping for the products on your order.
Will All of My Products Ship in the Same Box?
Starter kits and accessories can be shipped and packaged separately from your espresso machine and/or grinder. You will receive the tracking number for all of your order’s shipments via e-mail.
Will All of My Packages Ship Using the Same Shipping Method?
If Standard Shipping is selected, the exact shipping method used can differ across packages. This could result in different transit times for each individual shipment.
Can You Ship to a PO Box?
We can only ship items weighing under 1lb to a PO Box. Items weighing more than this must be shipped to a valid street address via UPS. Orders requiring USPS delivery must be placed and processed over the phone.
Why Doesn’t My Order Have Tracking Information?
Some small items may ship via USPS, which may not have tracking information immediately available. Certain items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding that status of your shipment.
My Tracking Information Says it’s Delivered, but I Didn’t Receive Anything.
Please see “Lost or Missing Products” below.
Tracking Information Says My Package Is “Out for Delivery,” But It Hasn’t Arrived!
For packages delivered by UPS, please note that all shipments are scheduled for delivery by End-of-Business-Day by default. In most districts, End-of-Day is defined as 9PM Local Time. Deliveries with alternative delivery windows will be indicated as such.