What is Considered an International Shipment?
International Shipments are defined as those shipments with destinations outside of the United States (consisting of the Contiguous United States, Hawaii and Alaska). Currently, Canada is the only foreign nation approved for delivery.
Can You Ship to a US Territory?
We’re able to ship orders to officially recognized Territories of the United States serviced by the US Postal Service. Some territories may qualify for UPS delivery options. Any available shipping methods will be made available for selection during the checkout process.
Will I have to Pay Additional Charges for an International Shipment?
Orders shipped outside of the United States will be subject to import taxes, customs duties, and fees levied by the destination courier or country.
Delivery surcharges are levied once a shipment reaches the recipient's country. We have no control over these charges, and cannot calculate what these are at time-of-purchase.
What if I Refuse to Pay for These Additional Charges?
When a shipment passes across the border, it may incur additional fees associated with clearing customs that cannot be refunded or voided. If you refuse to provide payment for these fees and/or refuse delivery of the parcel, the product will be returned-to-sender and any fees and/or losses associated with its recovery will be deducted from your refund.
Any taxes, duties, brokerage charges or other fees accrued for returning merchandise to Whole Latte Love are the sole responsibility of the shipment’s recipient.
Is My Internationally-Shipped Product Still Covered by a Warranty?
Warranties are void on all products shipped or transported outside of the US unless coverage is explicitly included by the manufacturer.
Note: We are unable to ship Jura, Capresso or Jura-Capresso branded items to Canada. Many warranties for products from this manufacturer are voided on leaving the United States.