What do I do if my product is damaged?

At Whole Latte Love, we take every precaution to ensure your purchases are packaged securely and arrive in excellent condition. However, we understand that unforeseen circumstances can lead to damaged or lost merchandise during transit. If you encounter such a situation, please follow the guidelines below:

  1. Inspection upon receipt: We recommend that you inspect the contents of your package as soon as it is delivered, even if you do not plan to use the product immediately. This proactive approach allows us to address any issues promptly.

  2. Reporting damaged or lost merchandise: If you receive damaged or believe your merchandise is lost, please report it to us within 5 business days of the delivery date. It is crucial to adhere to this timeline, as it is a requirement imposed by the shipping carrier. Claims reported after this 5-day window cannot be processed.

  3. Retain all packaging: To facilitate the processing of a damage claim, please retain all packaging materials, including both the shipping and manufacturer's packaging. These materials are essential for verifying the damage and filing a successful claim.

  4. How to submit a damage claim: To initiate a damage claim, please submit a support ticket through our customer support system.
    • In your support ticket, include the following:
      • Photographs and/or videos clearly displaying the damage sustained by your product.
      • Photographs of all original shipping boxes and manufacturer packaging used to deliver the product to you.
      • Photographs of the shipping label

Our dedicated support team will promptly assist you in filing a damage claim on your behalf and work towards a resolution to address the issue. Your satisfaction is our priority, and we are committed to ensuring that you receive the quality products you deserve.

 

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