Taking proper care of your espresso machine is very important so that it has a long life.
It is important to understand that when you do descale it is possible for chunks of scale to break loose and clog the "Three Way Solenoid Valve" If this happen then the three way solenoid valve will have to be removed for cleaning.
Note: If Descaling is not done on a regular basis and even if you water is a normal hardness, it is possible that scale can come loose and cause blockages in the three way solenoid valve. To prevent scale from building up in the first place we highly recommend that you use the BWT Bestsave S Anti Scale filters.
In our article on the complete maintenance of the Gaggia Classic you will see a video that describes how to do a proper descaling.
The descaling instructions are also in the user manual that you can see linked below at the bottom of this article.
Failure of normal wear and tear items such as group gaskets, seals and shower screens are not covered under warranty. Issues due to scale build up or lack of maintenance are not covered.
If you would like to have one our skilled technicians repair your machine, click the link below.