Learn what to do if the brew unit in your Gaggia Brera is stuck, and if you're unable to remove the brew unit.
If the brew unit of your machine is stuck in place, DO NOT try to force it out of the machine. This will more than likely result in the brew unit breaking or other damage being done to the machine. Forced removal of the brew unit can cause the machine to fail in a way that will only be able to be repaired by a professional technician. Follow the instructions in the video below to get the brew unit reset to the proper position.
If your brew unit is stuck inside the machine, this video will show you how to remove it:
If your brew unit is stuck outside of the machine, this video will show you how to get it back in place:
Note: To avoid your brew unit becoming stuck, be sure to wait until the machine is on the ready-to-brew screen before removing any components of your machine. If you remove any component from the machine while the machine is brewing or rinsing, your brew unit will become stuck.
Failure of normal wear and tear items such as group gaskets, seals, and shower screens are not covered under warranty. Issues due to scale build-up or lack of maintenance are not covered.
If you would like to have one of our skilled technicians repair your machine, click the link
below.