Learn what to do if the brew unit in your Gaggia Anima Prestige is stuck, and if you're unable to remove the brew unit.
Brew Unit Stuck
If the brew unit of your machine is stuck in place, DO NOT try to force it out of the machine. This will more than likely result in the brew unit breaking or other damage being done to the machine. Forced removal of the brew unit can cause the machine to fail in a way that will only be able to be repaired by a professional technician. Follow the instructions in the video below to get the brew unit reset to the proper position.
To avoid your brew unit becoming stuck, be sure to wait until the machine is on the ready to brew screen before removing any components of your machine. If you remove any component from the machine while the machine is brewing or rinsing, your brew unit will become stuck.
How to Fix a Stuck Brew Unit on A Gaggia Brera