How to Resolve No Power on the Profitec Pro 600, and/or Popping GFCI Outlets

My Machine Has No Power, Pops GFCI

If your Profitec Pro 600 has no power or is popping a GFCI outlet, there may be an issue with the machine, or with the outlet itself. Refer to the step-by-step instructions below to determine why your machine isn’t able to power on.

NOTE: Prosumers should be on a dedicated 15 amp circuit that is not being shared with other appliances. By default, the brew boiler should heat first and the steam boiler should heat second.

  • Is the green light on in the front of the machine when the power switch is flipped? This green light represents that the machine has power.
    • If the green light is not illuminated this could indicate an issue with the outlet, the power cord, or the on switch.
    • If the green light is on, is the PID on?
      • If the PID is not on, this means that power is not being supplied to the rest of the machine. Make sure the water tank is full and sitting properly within the reservoir support.
        • If the tank is in place with enough water inside, testing the magnet sensor for the tank would be the first and easiest place to start.
          • Remove the tank and have a magnet handy. Standing in front of the machine and looking down at the reservoir support, there is a black sensor, on the left hand side, about halfway down. Hold the magnet over that sensor and see if the PID comes on.
            • If it does, then inspect the magnet in the tank. The magnet may have come out of where it sits and would need to be put back. The cap that holds the magnet in place should be flush with the channel that the magnet sits in. If the cap is pushed down too far or has popped upward, it will change where the magnet sits and the sensor may be unable to sense the magnet. Adjust the cap if necessary. Replace the water tank back into the reservoir support.
  • No.
    • Try testing another appliance on the same outlet. Does this appliance have power?
      • If Yes, we recommend having the machine serviced by a tech.
        • If you’d like to get in to the machine yourself, let’s rule out heating elements on the Pro 600, first. Begin by unplugging the machine. First, we will test the brew boiler. The brew boiler is on the left side of the machine, if you are facing the front of the Pro 600. To access it, remove the water reservoir. There are four 2.5mm screws holding down the top panel; two in the back corners, and two in the front corners. Remove these screws and take the top off, setting it aside, face up, so as to not scratch the paneling. The left side panel is held in by four 3mm bolts. These bolts need only to be loosened, and do not have to be completely taken out. Look towards the back of the machine where the side panel and the rear panel meet; there is a 3mm screw there. Loosen it.

 

 

Follow the side panel to the front of the machine and you will find the second 3mm. It will be holding the side panel to the frame of the machine, loosen this until you can wiggle the side panel back and forth by hand. Next you can lay down a towel or a pad and rest the machine on its side. You will see the last two 3mm bolts on the underside of the machine that hold the panel. Remove these two bolts. Supporting the now loosened panel with your hand, you can flip the machine upright. Take the bottom of the panel and move it outward a bit away from the machine, slightly push back on the upper left corner of the back panel to separate it from the side panel. The last bolt holding it in place is the front bolt. This is sitting in a little channel within the frame. If you loosened it enough, you should be able to slide the panel down and then push towards the back of the machine, and the panel will come right off. Sometimes, if the bolt is not loose enough or if there are imperfections from manufacturing, the bolt can get hung up. You can take your hand and lightly tape down on the upper corner closest to you, and then lightly tap it towards the back of the machine to slide it out of the channel in the frame it rests in. To preserve the cosmetics of the side-panel, be sure to rest it either on a towel or chrome-side facing upward. Three wires are connected to the bottom plate of the brew boiler: two leads and the ground wire. Unplug the leads, and leave them unplugged. Plug the machine in and turn it on. If the GFCI does not trip, the brew boiler heating element is likely the cause of the issue and needs to be replaced.

 

        • Power down the machine and unplug it. Remove the machine to access the inside of the machine. remove the water reservoir. There are four 2.5mm screws holding down the top panel; two in the back corners, and two in the front corners. Remove these screws and take the top off, setting it aside, face up, so as to not scratch the paneling. The left side panel is held in by four 3mm bolts. These bolts need only to be loosened, and do not have to be completely taken out. Look towards the back of the machine where the side panel and the rear panel meet; there is a 3mm screw there. Loosen it.

Follow the side panel to the front of the machine and you will find the second 3mm. It will be holding the side panel to the frame of the machine, loosen this until you can wiggle the side panel back and forth by hand. Next you can lay down a towel or a pad and rest the machine on its side. You will see the last two 3mm bolts on the underside of the machine that hold the panel. Remove these two bolts. Supporting the now loosened panel with your hand, you can flip the machine upright. Take the bottom of the panel and move it outward a bit away from the machine, slightly push back on the upper left corner of the back panel to separate it from the side panel. The last bolt holding it in place is the front bolt. This is sitting in a little channel within the frame. If you loosened it enough, you should be able to slide the panel down and then push towards the back of the machine, and the panel will come right off. Sometimes, if the bolt is not loose enough or if there are imperfections from manufacturing, the bolt can get hung up. You can take your hand and lightly tape down on the upper corner closest to you, and then lightly tap it towards the back of the machine to slide it out of the channel in the frame it rests in. To preserve the cosmetics of the side-panel, be sure to rest it either on a towel or chrome-side facing upward. Three wires are connected to the bottom plate of the steam boiler: two leads and the ground wire. Unplug the leads, and leave them unplugged. Plug the machine in and turn it on. Plug the machine in and test. If it keeps power, and doesn’t blow out a GFCI, then the heating element is bad in the steam boiler and needs to be replaced.

      • Yes. Electrical testing will need to be done to check the power cord of the espresso machine. Recommend repair or professional.
      • No. The problem is your outlet.

 

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