1. Support Center - Whole Latte Love
  2. Customer Service
  3. Warranty Inquiry

What is Your Warranty Policy?

Updated

At Whole Latte Love, we provide direct service and support for a wide variety of espresso machines and grinders. Continue reading to learn where to find information on your product's warranty and check our full list of warranties, organized by brand.

For details about Repairs and Product Service, visit our Online Repair Center.

NOTE: For espresso machines and grinders, please keep your packing materials. This will be vital to prevent damage in transit should you need to send the machine in - machines not shipped in original packing materials can lead to costly damages. Packing materials can be purchased at an additional cost if needed.

Who Holds the Warranty for My Product?

We provide direct technical support for many of the products we sell, but several manufacturers opt to handle this service directly or through their preferred support group. Scroll down to the "Warranty Information" section of this article for a comprehensive list of manufacturers and warranty information regarding their products.

What is Covered by My Manufacturers Warranty?

Most manufacturers warranties cover the cost of parts associated with repairing defects in workmanship. Scroll down to the "Warranty Information" section of this article for a comprehensive list of manufacturers and warranty information regarding their products. 

What Voids My Product’s Warranty?

For products supported directly by Whole Latte Love, a number of circumstances will void a product’s warranty, including but not limited to those listed here:

  • Accumulation of scale in, on, or around the water circuit of an espresso machine.
  • Preventable clogs in grinders or dosing mechanisms.
  • Failure to adhere to the manufacturers’ recommended maintenance schedule and procedures.
  • Failure of normal wear and tear items (e.g. group gaskets, wear seals, shower screens, etc.).
  • Use of the product for any purpose other than those stated by the manufacturer (e.g. commercial use of a product intended for home use).
  • Removal of the product from its intended region of use (e.g. Taking the product on vacation with you to another country, or permanently moving the product outside of the country in which it was purchased).
  • User error and/or negligence (e.g. improper reassembly of parts, improper storage, etc.).
  • Damage sustained from shipping and/or handling, or damage due to any of the above circumstances.
  • Transfer of ownership of the machine from the original owner.

Finding Your Product's Warranty Information

  • Warranty information can be found under the "Specs" block on the product page, as shown below.

product_specs.PNG

  • You will then be redirected to the "Specifications" portion of the product page, which consists of a list of important product information. Scroll down until you see information on your product's warranty, as shown below. 

product_specs_2.PNG

  • Here you can see if the product is covered by warranty, and how long the warranty lasts. Different manufacturers have different warranty fulfillment requirements.

Warranty Information

The following list provides further warranty information for our top brands, sorted alphabetically.

Note: If Whole Latte Love is the warranty holder for your product, the warranty covers parts and labor when sent in for repair. The warranty does not cover issues that are preventable with regular maintenance and care, accidental damages, or shipping to the repair facility. As part of the warranty fulfillment, the repaired item is shipped back to you at a flat rate. If you decide to receive parts covered under warranty instead, we can offer a flat rate of $5.95 shipping within the contiguous US.

Acaia

  • Term (New): 2-year parts and labor through Acaia.
  • Supported By: Acaia
  • Contact Info
  • Website: www.acaia.co
  • Email: support@acaia.co

Notes: Register your product online at acaia.co/product-registration. You may also submit a request with Acaia directly by filling out a form here. 

Baratza

  • Term (New): 1-year parts and labor through Baratza.
  • Term (Refurbished): 6-month parts and labor through Baratza.
  • Supported By: Baratza Grinders

Notes: We are an Authorized Baratza Repair Center for non-warranty repairs only. Baratza technicians are available to help out with any problems, reach them at 1-877-701-2021.

Bezzera

  • Term (New): 1-year parts and labor through Whole Latte Love.
  • Term (Refurbished): 6-month parts and labor through Whole Latte Love.
  • Supported By: Whole Latte Love

Notes: We are an Authorized Bezzera Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Bialetti/Bradshaw International

  • Phone/Email: 800-421-6290 / Only through website form
  • Website: www.bialetti.com / http://www.bialettishop.com/
  • Hours/Location: 7am-5pm M-F PST / Rancho Cucamongo, California

Bonavita

  • Term (New): 2-year parts and labor through Bonavita.
  • Supported By: Bonavita
  • Contact Info
  • Website: www.bonavita.life
  • Email: support@bonavita.life
  • Phone: 1-888-850-2675

Notes: Warranty covers electric products only. Non-electric products are not covered under the above terms.

Bodum

  • Term (New): 2-year parts and labor through Bodum on electric items only.
  • Supported By: Bodum

Notes: Warranty questions can be directed to Bodum.

Bonjour

  • Term (New): 1-year limited parts and labor through Bonjour.
  • Supported By: Bonjour

Notes: Warranty questions can be directed to Bonjour.

Brasilia

  • Term (New): 1-year parts and labor through Whole Latte Love.
  • Supported By: Whole Latte Love

Notes: We are an Authorized Brasilia Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Breville

  • Term (New): 1-year parts and labor through Breville.
  • Supported By: Breville

Notes: Warranty questions can be directed to Breville.

Capresso

  • Term (New): Coffee machines, Grinders and Semi-automatic espresso machines have a 1-year parts and labor warranty directly through Capresso. Super Automatic machines are commercially rated and carry either a 2-year (or 6,000 cups) parts and labor warranty if used residentially or if used in an office/ commercial environment it carries a 6-month warranty directly through Capresso.
  • Supported By: Capresso or JURA-Capresso
  • Contact Info
  • Phone: 1-800-767-3554
  • email: contact@capresso.com

Notes: Warranty questions can be directed to Capresso.

Ceado

  • Term (New): 3-year parts and labor through Whole Latte Love.

Notes: We are an Authorized Ceado Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Compak

  • Term (New): 1-year parts and labor through Whole Latte Love.

Notes: We are an Authorized Compak Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Cuisinart

  • Term (New): 3 year limited parts and labor through Cuisinart.

Notes: Warranty questions can be directed to Cuisinart.

DeLonghi

  • Term (New): Limited 2-year warranty through DeLonghi.

Notes: Warranty questions can be directed to DeLonghi.

ECM

  • Term (New): 2-year parts and labor through Whole Latte Love. Machines include 1-year of manufacturer's warranty coverage and 1-year of extended warranty coverage.
  • Term (Refurbished): 6-month parts and labor through Whole Latte Love.

Notes: Warranty eligibility is determined by a technician in our repair shop within the two year period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

Espressione

  • Term (New): 1-year parts and labor through Espressione.

Notes: Warranty questions can be directed to Espressione.

Expobar

  • Term (New): 1-year parts and labor through Whole Latte Love.

Notes: We are an Authorized Expobar Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

FrancisFrancis!

  • Term (New): 1-year parts and labor directly through Illy.
  • Contact Info
  • Phone: 1-877-854-4141

Notes: Warranty questions can be directed to FrancisFrancis!.

Gaggia

  • Term (New): 2-year parts and labor through Whole Latte Love.
  • Term (Refurbished): 6-month parts and labor through Whole Latte Love.

Notes: We are an Authorized Gaggia Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Grimac Royal Falcon

  • Term (New): 1-year parts and labor through Whole Latte Love.

Notes: We are an Authorized Grimac Royal Falcon Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Handpresso

  • Supported By: Handpresso

Notes: Warranty questions can be directed to Handpresso.

JURA-Capresso

  • Term (New): Coffee machines, Grinders and Semi-automatic espresso machines have a 1-year parts and labor warranty directly through Capresso. Super Automatic machines are commercially rated and carry either a 2-year (or 6,000 cups) parts and labor warranty if used residentially or if used in an office/ commercial environment it carries a 6-month warranty directly through Capresso.
  • Supported By: JURA-Capresso or Capresso
  • Contact Info
  • Phone: 1-800-767-3554
  • Email: contact@capresso.com

Notes: Warranty questions can be directed to Capresso.

Keurig

  • Term (New): 1-year parts and labor through Keurig.

Notes: Warranty questions can be directed to Keurig.

KitchenAid

  • Term (New): 2 years parts and labor through KitchenAid.

Notes: Warranty questions can be directed to KitchenAid.

Krups

  • Term (New): 1-year limited parts and labor through Krups.

Notes: Warranty questions can be directed to Krups.

la Pavoni

  • Term (New): 1-year limited parts and labor through la Pavoni.

Notes: Warranty questions can be directed to la Pavoni.

Lavazza

  • Term (New): 1-year limited parts and labor through Lavazza.

Macap

  • Term (New): 1-year parts and labor through Whole Latte Love.

Notes: We are an Authorized Macap Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Mazzer

  • Term (New): 2-year parts and labor through Whole Latte Love.

Notes: We are an Authorized Mazzer Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Nespresso

  • Term (New): 1-year limited parts and labor through Nespresso.

Notes: Warranty questions can be directed to Nespresso.

Pasquini

  • Term (New): 2-year parts and labor through Whole Latte Love.

Notes: We are an Authorized Pasquini Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Profitec

  • Term (New): 2-year parts and labor through Whole Latte Love. Machines include 1-year of manufacturer's warranty coverage and 1-year of extended warranty coverage.
  • Term (Refurbished): 6-month parts and labor through Whole Latte Love.

Notes: Warranty eligibility is determined by a technician in our repair shop within the two year period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

Rancilio

  • Term (New Homeline Products): 1-year parts and labor through Whole Latte Love and 1-year extended warranty after 1st year warranty (which only covers parts).
  • Term (New Commercial Products): 1-year parts warranty fulfilled by Whole Latte Love. The customer is responsible for any labor necessary to complete service.

Notes: We are an Authorized Rancilio Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Rocket Espresso

  • Term (New): 1 year limited warranty through Whole Latte Love.

Saeco

  • Term (New): 1st year warranty questions can be directed to Saeco at 1-800-933-7876. 2nd year extended warranty questions can be directed to Whole Latte Love at 1-888-411-5282.

Notes: For additional information, please see our extended warranties information.

Technivorm

  • Term (New): 1-year limited parts and labor through Boyd Coffee Company.

Notes: Warranty questions can be directed to Boyd Coffee Company.

If needed, our Technical Support Team can be contacted for troubleshooting suggestions prior to repair by submitting a request.

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