What are your terms of use?

Cancellations and Alterations to Existing Orders

Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Whole Latte Love will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to service requests, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.

Pricing Errors

Whole Latte Love reserves the right to cancel orders for any reason, including but not limited to errors in pricing, product configuration, or included free merchandise. Orders canceled in this way will be refunded in full to the original purchase method.

Merchandise Consistency

As coffee and syrups offer diverse flavors that may be difficult to describe through text or images alone, we encourage you to take the opportunity to try a small quantity of any product we carry before you order bulk. It is important that you understand that what is delivered is representative of our remaining inventory. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place an order with Whole Latte Love, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is change of coffee packaging or labeling.

Product Images

We make best efforts to provide clear and color-correct product images on our site that best reflect the nature of the products. However, product images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the image as found on our site. We cannot be held responsible for the difference between the images as they appear on your monitor and the product received. Please call our sales department at 888-411-5282 (Option 1) if you have any questions.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the carrier.

Chargebacks and Disputes

If you have questions regarding your order contact Customer Service at 888-411-5282 (Option 2). We are happy to address your concerns. Filing a chargeback in order to circumvent published policies, dispute policies, avoid published fees or fraudulently obtain services and/or products free of charge will result in being reported to all major credit bureaus as a delinquent collection account.

Check Returns

In all cases where we have a check returned for insufficient funds we will assess a $50.00 fee.


IP logging is applied on all Internet orders. Fraud, including chargeback fraud will be prosecuted to the full extent of the law.


Your submittal of an online order and/or your completion of our Order Acknowledgment form is a conditional acceptance by Whole Latte Love of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Whole Latte Love hereby expressly conditions its acceptance of your offer on Whole Latte Love's assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Whole Latte Love agree that any contract hereby entered into has been made and is to be construed to New York State Law.

Disclaimer of Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Applicable Laws

Use of this website shall in all respects be governed by the laws of the state of New York, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the New York State courts located in Monroe County, New York, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Mobile Terms of Service

The Whole Latte Love mobile message service (the "Service") is operated by Whole Latte Love (“Whole Latte Love”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Whole Latte Love's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Whole Latte Love through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Additionally, by providing your consent, you explicitly agree to receive marketing messages, including promotions, specials, cart reminders, product alerts, blog posts and other marketing offers.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Whole Latte Love. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 43046 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. Please note that it may take up to 24 hours to process your opt-out request. If you have subscribed to other Whole Latte Love mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 43046, send us an email at customerservice@wholelattelove.com or submit a support ticket.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Was this article helpful?
0 out of 1 found this helpful