What are your terms of use?

Cancellations and Alterations to Existing Orders

Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Whole Latte Love will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to service requests, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.

Pricing Errors

Whole Latte Love reserves the right to cancel orders for any reason, including but not limited to errors in pricing, product configuration, or included free merchandise. Orders canceled in this way will be refunded in full to the original purchase method.

Merchandise Consistency

As coffee and syrups offer diverse flavors that may be difficult to describe through text or images alone, we encourage you to take the opportunity to try a small quantity of any product we carry before you order bulk. It is important that you understand that what is delivered is representative of our remaining inventory. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place an order with Whole Latte Love, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is change of coffee packaging or labeling.

Product Images

We make best efforts to provide clear and color-correct product images on our site that best reflect the nature of the products. However, product images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the image as found on our site. We cannot be held responsible for the difference between the images as they appear on your monitor and the product received. Please call our sales department at 888-411-5282 (Option 1) if you have any questions.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the carrier.

Chargebacks and Disputes

If you have questions regarding your order contact Customer Service at 888-411-5282 (Option 2). We are happy to address your concerns. Filing a chargeback in order to circumvent published policies, dispute policies, avoid published fees or fraudulently obtain services and/or products free of charge will result in being reported to all major credit bureaus as a delinquent collection account.

Check Returns

In all cases where we have a check returned for insufficient funds we will assess a $50.00 fee.


IP logging is applied on all Internet orders. Fraud, including chargeback fraud will be prosecuted to the full extent of the law.


Your submittal of an online order and/or your completion of our Order Acknowledgment form is a conditional acceptance by Whole Latte Love of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Whole Latte Love hereby expressly conditions its acceptance of your offer on Whole Latte Love's assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Whole Latte Love agree that any contract hereby entered into has been made and is to be construed to New York State Law.

Disclaimer of Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Applicable Laws

Use of this website shall in all respects be governed by the laws of the state of New York, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the New York State courts located in Monroe County, New York, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

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