Usually, we ship products within 1 to 3 business days after your order is placed.
We make every effort to ship orders placed prior to 3pm EST on the same business day, but we cannot guarantee this. Due to processing and bench-testing requirements, Prosumer espresso machines may not ship the same day. Same-day shipping is not available for orders containing parts, or products from the following manufacturers:
Grimac Royal Falcon
Note: Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to Bezzera, ECM, Expobar, Profitec, Rancilio, and Pasquini.
Some orders may require additional information prior to processing and shipping. In order to allow this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.
Orders will not be shipped without approval of their shipping costs by the customer. This cost does not include taxes, duties, customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery.
The recipient is responsible for all return shipping costs involved with returning international shipments to Whole Latte Love, including the return of damaged and/or defective merchandise.