My Package Never Arrived!
In some cases, orders will be split into multiple shipments with independent delivery times. We recommend checking your order detail page for a full list of available tracking numbers.
Verify that the product(s) delivered are those indicated on the packing slip included with the shipment.
If you have confirmed that all shipments on your order have been received but a product is missing or incomplete, please contact Customer Service.
My shipment says it is “Delivered,” but I haven’t received it.
First, thoroughly check around your doors and patios for the missing package. Often times, carriers will place them around and behind other objects and furniture to keep them out-of-sight.
In some cases, such as orders shipped in two steps (as with our SurePost option), shipments will often be marked as “Delivered” by UPS when they are handed over to USPS for final delivery to the destination address.
For orders shipped using SurePost, please allow for an additional 2-3 business days for final delivery.
If the package cannot be found, contact a member of the Customer Service team to review your options.