Learn what to do if you're having difficulty frothing or steaming with the milk carafe, getting no milk from the carafe, or if the carafe is spitting or not producing foam on your Gaggia Cadorna Prestige.
Difficulty Frothing
Carafe Frothing Issues
- If there is nothing coming out of the carafe at all:
- Check the carafe to make sure it is securely attached to the machine and that the machine recognizes the carafe is in place. To ensure this, you can remove the carafe and re-insert it.
- Make sure the carafe is properly assembled. Inspect the parts to make sure none of them appear broken, damaged, or missing. There is a diagram of the carafe disassembly on pp. 26 of this machine’s user manual.
- The machine may not be producing steam because of a thermostat issue. If the machine gives an E15 error code, or it gets stuck heating up the steam circuit, see the following article:
Gaggia Cadorna Prestige: No Steam or E15 Error Code
- If the carafe is spitting or not producing foam:
- Verify a compatible milk is being used. The machine is designed for use with whole or 2% milk, so the best results will be achieved by using these varieties.
- Make sure the carafe is properly assembled. Inspect the parts to make sure none of them appear broken, damaged, or missing. Please see the video below for instructions on how to complete the manual carafe cleaning.
Associated Parts:
Failure of normal wear and tear items such as group gaskets, seals, and shower screens are not covered under warranty. Issues due to scale build-up or lack of maintenance are not covered.
If you would like to have one of our skilled technicians repair your machine, click the link
below.