Troubleshooting Your Bezzera Magica PID Not Heating Or Powering On

No Power

  1. Make sure the machine is plugged into an appropriate power source.
    • Do not use the machine on a surge protector. This machine has a high power draw, more than a typical kitchen appliance such as a refrigerator or a microwave. Surge protectors are typically not rated to handle the amperage this machine requires.
    • Try using the machine on a different outlet, and make sure the machine is the only appliance plugged into that outlet.
  2. Make sure the power switches are functioning properly and not broken. If the machine isn't powering on, open the machine and check for loose wires to the power switch. 
  3. If the machine recently had a leak, had water spilled on it, or any other exposure to moisture then the machine may be shorting out. Try letting the machine sit unplugged for 48 hours to make sure there isn't a short caused by moisture.

Brew Not Heating

  1. Give the machine sufficient time to heat up. A heating time of 20-30 minutes is recommended for prosumer style machines for it to be sufficiently heated for brewing. Make sure the portafilter is attached during heating.
  2. Check the PID. The PID controller should be climbing in temperature, if you notice it dropping, with this information we can figure out if it is heating or not.
  3. The high limit switch may be tripped and needs to be reset. Instructions for resetting the high limit switch can be found in this document.
  4. The heating element may be broken and may require replacement.

Steam Not Heating

  • If the machine is producing steam, but you think it's not producing enough steam, make sure that you are purging the line before frothing. To purge the line simply open the steam knob and let steam come through until it changes from mostly water to mostly steam. When steam leaves the boiler and hits the cold wand it is going to condense back into water. If you do not purge the line it will affect the way the steam wand froths.
  • Make sure the steam boiler is turned on for the machine. Most prosumer units feature a switch, button, or PID menu option to turn the steam boiler off.
  • Give the machine sufficient time to heat up. A heating time of 20-30 minutes is recommended for prosumer style machines for it to be sufficiently heated for brewing. Make sure the portafilter is attached during heating.
  • The high limit switch may be tripped and needs to be reset. The high limit switch is on the bottom of the boiler on the rounded cylindrical side. The heating element may be broken and may require replacement.

On But Not Heating

  1. There is a loose, disconnected, or broken wire inside the machine. Remove the top of the machine and inspect the wiring.
  2. The high limit switch of the machine may have tripped. The high limit switch is on the bottom of the boiler on the rounded cylindrical side.
  3. The outlet the machine is plugged into is not rated to handle the power draw of the machine.
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