Why does my new machine look like it's been used?

We understand that receiving a brand-new machine that appears to have been used can be surprising, but rest assured, there's a reason behind it. At Whole Latte Love, we want to clarify why your new machine may exhibit this appearance:

Bench testing for quality assurance:

  • Each machine we sell undergoes a meticulous process known as bench testing before it reaches your hands. This process is an integral part of our commitment to delivering high-quality products to our valued customers.
  • Bench testing involves carefully evaluating and testing the machine to ensure it meets our stringent quality standards. This rigorous testing helps identify any potential issues and ensures that the machine functions perfectly when it arrives at your doorstep.
  • While this process may result in some visual signs of handling or testing, please be assured that the machine is, in fact, new and has not been used by any previous owner.

We want you to have complete confidence in the quality and performance of your new machine. If you have any concerns or encounter any issues with your machine, please do not hesitate to contact our customer support team. We are here to assist you and ensure that you enjoy the full benefits of your purchase.

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