We want you to be completely satisfied with your purchase from our company. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.
Returns are accepted up to 30 days from the date your order was delivered. Please note that certain items, such as open-box, refurbished machines, parts, or accessories, are non-returnable. To initiate a return, please contact our customer service team who will guide you through the process.
Please be aware that customers are responsible for covering the freight/shipping costs associated with returning the merchandise. Ensure that the items are securely packaged and sent back to us using a traceable and insured shipping method. We are not responsible for any items that are lost or damaged during the return shipping process.
Return of Promotional Items: If your purchase included any free items, these must be returned along with the main product. Failure to return these items will result in the value of these items being deducted from any refund issued.
- Return of Promotional Items: If your purchase included any free items, these must be returned along with the main product. Failure to return these items will result in the value of these items being deducted from any refund issued.
- Deduction of Rewards & Gift Cards: Should your order include rewards or gift cards as part of a promotional offer, please be informed that the value of these rewards or gift cards will be deducted from your account. In cases where these rewards or gift cards have already been redeemed, their value will also be subtracted from the refund.
- Restocking Fee: We apply a restocking fee of 5% on all returns. This fee will be subtracted from your refund. However, this fee is waived if you exchange the item or place a new order of equal or greater value.
- Acknowledgment: By initiating a return, you acknowledge and agree to adhere to the terms outlined regarding the return of promotional items and the applicable restocking fee.
Initiating a Return
To initiate a return, please contact us via phone or submit a support ticket. Our dedicated team will provide you with repackaging instructions and set up a return authorization.
US Return Policy
For returns, there is a restocking fee of 5% of the item's purchase price. However, if you are exchanging your item for a product of equal or greater value, the restocking fee will be waived.
Canadian Return Policy
For customers in Canada, please be aware that we provide a return label for your convenience, and a 15% restocking fee will be applied to your return. This fee covers the cost of the return label and processing your return.
US - Shipping Your Return
You have the option to use your own shipping service for the return. However, we highly recommend ensuring it for the full retail value to protect against damage during transit. If the item is damaged in transit, we may not be able to issue a full refund.
Packaging Your Item(s)
It is your responsibility to package the item properly to minimize the risk of damage during transit. We suggest the following packaging methods:
Reuse the original manufacturer's packaging and shipping over boxes if available.
Use bubble wrap, molded/fitted styrofoam inserts, or rigid foam wrapping to cushion the item.
Avoid using inflated packing peanuts, airbags, flexible cardboard inserts, or materials weakened by moisture.
If you do not have the original packaging, you can purchase it from us for a cost of $40. Alternatively, ensure that you double-box the item and adequately cushion it on all sides with sturdy packing materials to prevent damage.
Once we receive your return package, our team will inspect the item. A refund will be issued to your original payment method, minus any applicable shipping, restocking, or damage fees (if any). We will notify you via email after we have received your items and processed your refund.
Credits for orders received in complete and good condition by our warehouse will be issued within 7 days of receipt and returned to the original form of payment.