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  3. Warranty Inquiry

What is Your Warranty Policy for Purchases Made in Canada?

Updated

At Whole Latte Love, we provide direct service and support for a wide variety of espresso machines and grinders. Continue reading to learn where to find information on your product's warranty and check our full list of warranties, organized by brand. Please note, we only offer products to Canada from our Canadian site directly.

Note: For details about Repairs and Product Service, visit our Online Repair Center.

Who Holds the Warranty for My Product?

We provide direct technical support for many of the products we sell, but several manufacturers opt to handle this service directly or through their preferred support group. Scroll down to the "Warranty Information" section of this article for a comprehensive list of manufacturers and warranty information regarding their products.

What is Covered by My Manufacturers Warranty?

Most manufacturers warranties cover the cost of parts associated with repairing defects in workmanship. Scroll down to the "Warranty Information" section of this article for a comprehensive list of manufacturers and warranty information regarding their products.

What Voids My Product’s Warranty?

For products supported directly by Whole Latte Love, a number of circumstances will void a product’s warranty, including but not limited to those listed here:

  • Accumulation of scale in, on, or around the water circuit of an espresso machine.
  • Preventable clogs in grinders or dosing mechanisms.
  • Failure to adhere to the manufacturers’ recommended maintenance schedule and procedures.
  • Failure of normal wear and tear items (e.g. group gaskets, wear seals, shower screens, etc.).
  • Use of the product for any purpose other than those stated by the manufacturer (e.g. commercial use of a product intended for home use).
  • Removal of the product from its intended region of use (e.g. Taking the product on vacation with you to another country, or permanently moving the product outside of the country in which it was purchased).
  • User error and/or negligence (e.g. improper reassembly of parts, improper storage, etc.).
  • Damage sustained from shipping and/or handling, or damage due to any of the above circumstances.

Finding Your Product's Warranty Information

  • Warranty information can be found under the "Specs" block on the product page, as shown below.

product_specs.PNG

  • You will then be redirected to the "Specifications" portion of the product page, which consists of a list of important product information. Scroll down until you see information on your product's warranty, as shown below. 

product_specs_2.PNG

  • Here you can see if the product is covered by warranty, and how long the warranty lasts. Different manufacturers have different warranty fulfillment requirements.

Warranty Information

The following list provides further warranty information for our top brands, sorted alphabetically.

Note: If Whole Latte Love is the warranty holder for your product, the warranty covers parts and labor when sent in for repair. The warranty does not cover issues that are preventable with regular maintenance and care, accidental damages, or shipping to the repair facility. As part of the warranty fulfillment, the repaired item is shipped back to you at a flat rate.

Baratza

  • Term (New): 1-year parts and labor through Baratza.
  • Supported By: Baratza
  • Contact Info
  • Notes: Baratza technicians are available to help out with any problems.

Bezzera

  • Term (New): 1-Year Grinders/Bezzera Hobby, 2-Years Prosumer parts and labor through Whole Latte Love.
  • Term (Refurbished): 6-month parts and labor through Whole Latte Love.
  • Supported By: Whole Latte Love
  • Contact Info
  • Notes: Warranty eligibility is determined by a technician in our repair shop within the warranty period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

Bonavita

  • Term (New): 2-year parts and labor through Bonavita.
  • Supported By: Bonavita
  • Contact Info
  • Notes: Warranty covers electric products only. Non-electric products are not covered under the above terms.

Bodum

  • Term (New): 2-year parts and labor through Bodum on electric items only.
  • Supported By: Bodum
  • Contact Info
  • Notes: Warranty questions can be directed to Bodum.

Ceado

  • Term (New): 3-year parts and labor through Whole Latte Love.
  • Contact Info
  • Notes: Warranty eligibility is determined by a technician in our repair shop within the three year period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

ECM/Profitec

  • Term (New): 3-year parts and labor through Whole Latte Love. Machines include 1-year of manufacturer's warranty coverage and 1-year of extended warranty coverage.
  • Term (Refurbished): 6-month parts and labor through Whole Latte Love.
  • Contact Info
  • Notes: Warranty eligibility is determined by a technician in our repair shop within the three year period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

CREM

  • Term (New): 2-year parts and labor through Whole Latte Love.
  • Contact Info
  • Notes: Warranty eligibility is determined by a technician in our repair shop within the two year period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

FrancisFrancis!/Illy

  • Term (New): 1-year parts and labor directly through Illy.
  • Contact Info
  • Notes: Warranty questions can be directed to FrancisFrancis.

Gaggia

  • Term (New): 2-year parts and labor through Whole Latte Love. Please Note: Some Gaggia machines only have a 1-year warranty.
  • Term (Refurbished): 6-month parts and labor through Whole Latte Love.
  • Contact Info
  • Notes: We are an Authorized Gaggia Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

KitchenAid

  • Term (New): 2 years parts and labor through KitchenAid.
  • Contact Info
  • Notes: Warranty questions can be directed to KitchenAid.

Lavazza

  • Term (New): 1-year parts and labor through Whole Latte Love.
  • Contact Info
  • Phone: 585-924-7170

Macap

  • Term (New): 1-year parts and labor through Whole Latte Love.
  • Contact Info
  • Notes: We are an Authorized Macap Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Mazzer

  • Term (New): 2-year parts and labor through Whole Latte Love.
  • Contact Info
  • Notes: We are an Authorized Mazzer Warranty Repair Center and we cover the warranty for all our customers. Whole Latte Love technicians are available to help out with any problems.

Nespresso

  • Term (New): 1-year limited parts and labor through Nespresso.
  • Contact Info
  • Notes: Warranty questions can be directed to Nespresso.

Rancilio

  • Term (New Homeline Products): 1-year parts and labor through Whole Latte Love and 1-year extended warranty after 1st year warranty (which only covers parts).
  • Term (New Commercial Products): 1-year parts warranty fulfilled by Whole Latte Love. The customer is responsible for any labor necessary to complete service.
  • Contact Info
  • Notes: Warranty eligibility is determined by a technician in our repair shop within the warranty period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

Rocket Espresso

  • Term (New): 3-year parts and labor warranty through Whole Latte Love.
  • Contact Info
  • Notes: Warranty eligibility is determined by a technician in our repair shop within the three year period from the date of purchase. If the problem is deemed warranty eligible, parts and labor are no cost to the consumer. The warranty does not cover maintenance needed on the machine, normal wear and tear items like group gaskets, or user error. The warranty does cover electrical and hydraulic functions of the machine. Shipping to and from our location is not covered under a warranty.

Technivorm

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