General Questions
- What's my warranty and how does it work?
- What is Your Price Match Policy?
- Ordering Parts for an Espresso Machine or Grinder
- My Product Has Water/Grounds in it!
- My Coffee Arrived Damaged!
- How should I store my Coffee?
Questions about an Order
- Can I Modify an Order I Placed?
- Can I Cancel My Order?
- How Do I Cancel My Order?
- When Will I be Credited for a Canceled Order?
- How Do I Stop an Order in Transit?
- What if a Product is Out of Stock or on Backorder?
Returns and Exchanges
- What can I Return?
- Will I be Charged a Restocking Fee?
- What Is Not Returnable?
- My order qualifies for a return, how can I return it?
- Can I return part of a bundle, package or gift set I received?
- What if I refuse my order, or my order is non-deliverable?
Questions about my Shipment
- Shipping within the United States
- Shipping Outside the Contiguous United States
- Do You Offer International Shipping?
- Do You Offer APO, FPO, and DPO Shipments?
- When Will My Order Ship?
- Who Determines Transit Times?
Damaged, Missing or Defective Merchandise
Account Questions
- How do I access My Account?
- How do I update a saved address?
- How do I view my order history?
- How do I view my Latte Rewards?
- Can I Transfer or Redeem Latte Rewards or Gift Cards to Another Account?
- Why can't I see an order I placed?
Repairs, Warranty and Service
Terms of Service
Refunds and Credits
Coupons and Promotions
- What Brands are Excluded from Coupons?
- Why won't a coupon apply to my order?
- Where do I apply a coupon?
- Can I use a coupon on an order I have already placed?
- Why isn't a product eligible for a coupon, promotion, or special offer?
- Will Adding a Coupon Remove Free Shipping?