Customer Service

Price Matching

• What is Your Price Match Policy?

Rewards & Gift Cards

• How do I Add or Update My Address?
• How Do I View My Order History?
• All About Latte Rewards
• How and Where Do I Apply a Gift Card?

Coupons and Promotions

• Why Won't a Coupon Apply to My Order?
• How and Where Do I Apply a Coupon?
• Why Isn't A Product Eligible for a Coupon, Promotion or Special Offer?
• I purchased a product, but now it’s on sale. What can be done?

Questions About an Order

• What if the product I want to order is discontinued?
• Can I modify an order I placed?
• I’d like to cancel my order
• What if a product is out of stock or on back order?
• I’d like to exchange item(s)
• Some of the items in my order have not been received yet

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General Questions

• Why Does My New Machine Look Like It's Been Used?
• How Do I Send My Machine In For Repair?
• How Do I Order Parts for My Espresso Machine or Grinder?
• Repairs and Service Information
• Why Does My Product Have Water or Grounds in It?
• Why Did ​My Coffee Arrive Damaged?

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Questions About Shipments and Freight

• My tracking Information indicates my order was delivered, but I didn’t receive it.
• Can you ship to a PO box?
• Will all of my packages ship using the same shipping method?
• What do I do if my product is damaged?
• What Do I Do if My Shipment is Lost or Missing?
• Will all of my products ship in the same box?

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Warranty Inquiry

• What is Your Warranty Policy for Purchases Made in Canada?
• What is Your Coinbase Commerce Refund Policy?
• What is Your Warranty Policy?

Returns and Refunds

• What Packing Materials Should I Use?
• What is Your Refund Policy?
• What is Your Holiday Return Policy?

Terms of Service

• What are Your Sales Tax Collection and Tax Exemption Policies?
• What is Your Privacy Policy?
• What are Your Terms of Use?