Customer Service

Returns and Refunds

• How do I initiate a return?
• What is your return policy?
• What is your holiday return policy?

Rewards & Account

• How do I Add or Update My Address?
• How Do I View My Order History?
• All About Latte Rewards

Coupons and Promotions

• Why Won't a Coupon Apply to My Order?
• How and Where Do I Apply a Coupon?
• Why Isn't A Product Eligible for a Coupon, Promotion or Special Offer?
• I purchased a product, but now it’s on sale. What can be done?

Questions About an Order

• What if the product I want to order is discontinued?
• Can I modify an order I placed?
• I’d like to cancel my order
• What if a product is out of stock or on back order?
• Can I modify an order in transit?
• I received the wrong item(s) in my order

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General Questions

• Why does my new machine look like it's been used?
• How and Where Do I Apply a Gift Card?
• What is your tax exemption policy?
• What is your price match policy?

Questions About Shipments and Freight

• My tracking Information indicates my order was delivered, but I didn’t receive it.
• Can you ship to a PO box?
• Will all of my packages ship using the same shipping method?
• What do I do if my product is damaged?
• Will all of my products ship in the same box?
• What products qualify for free shipping?

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Warranty Inquiry

• Who holds the warranty for my product?
• What is or is not covered by Warranty
• My product came with an extended warranty from Whole Latte Love. What does this cover?
• How much will the return shipping cost?
• How much does my warranty repair cost?
• How do I determine if my product is covered by a warranty?

Terms of Service

• What is your privacy policy?
• What are your terms of use?