What can we help you with?
Need assistance? We're here to help in the way that works best for you. Simply choose your preferred method below.
LIVE 1-ON-1 CoffeeCast
Enjoy a one-on-one virtual experience with our knowledgeable sales team. We’ll guide you through machine features, answer your questions, and help you choose the best fit. Book your live consultation now!
CHAT WITH US
Get instant support by chatting live with a Whole Latte Love sales expert!
CONTACT US BY PHONE
Speak directly with a Whole Latte Love sales expert for personalized assistance:
585-924-7170
COMPARE AND FIND YOUR PERFECT MACHINE
Welcome to our Compare-O-Matic! Shopping for an espresso machine just got easier. With our comparison tool, you can quickly evaluate features, specifications, and pricing side by side to find the machine that best suits your lifestyle and coffee needs. Start comparing now!
BARISTA ASSIST
Get real-time assistance from our coffee experts for setting up your new equipment. Please select a time when you are ready with your machine to troubleshoot. This live troubleshooting call is designed to help you set up your new machine and/or grinder. Be prepared with your equipment unboxed and ready to brew before scheduling an appointment.
Returns and Refunds
Rewards & Account
Coupons and Promotions
Questions About an Order
- What if the product I want to order is discontinued?
- Can I modify an order I placed?
- I’d like to cancel my order
- What if a product is out of stock or on back order?
- Can I modify an order in transit?
- I received the wrong item(s) in my order
General Questions
Questions About Shipments and Freight
- My tracking Information indicates my order was delivered, but I didn’t receive it.
- Can you ship to a PO box?
- Will all of my packages ship using the same shipping method?
- What do I do if my product is damaged?
- Will all of my products ship in the same box?
- What products qualify for free shipping?
Warranty Inquiry
- Who holds the warranty for my product?
- What is or is not covered by Warranty
- My product came with an extended warranty from Whole Latte Love. What does this cover?
- How much will the return shipping cost?
- How much does my warranty repair cost?
- How do I determine if my product is covered by a warranty?