What can we help you with?
Account Questions
Coupons and Promotions
Damaged, Missing or Defective Merchandise
Questions About an Order
General Questions
- Why Does My New Machine Look Like It's Been Used?
- How Do I Send My Machine In For Repair?
- How Do I Order Parts for My Espresso Machine or Grinder?
- Repairs and Service Information
- Why Does My Product Have Water or Grounds in It?
- Why Did My Coffee Arrive Damaged?
Questions About My Shipment
- Shipping Within the United States
- Shipping Outside the Contiguous United States
- Do You Offer International Shipping?
- Do You Offer APO, FPO and DPO Shipments?
- When Will My Order Ship?
- Who Determines Transit Times?