Account Questions
Coupons and Promotions
Damaged, Missing or Defective Merchandise
Questions About an Order
General Questions
- How Do I Send My Machine In For Repair?
- How Do I Order Parts for My Espresso Machine or Grinder?
- Why Does My Product Have Water or Grounds in It?
- Why Did My Coffee Arrive Damaged?
- 📹 How Do I Properly Store My Coffee?
- 📹 My Bag of Whole Bean Coffee is not Vacuum Sealed or is Puffed Up!
Questions About My Shipment
- Shipping Within the United States
- Shipping Outside the Contiguous United States
- Do You Offer International Shipping?
- Do You Offer APO, FPO and DPO Shipments?
- When Will My Order Ship?
- Who Determines Transit Times?
Refunds, Warranties and Price Matching
Returns and Exchanges
- 📹 What Can I Return?
- Will I Be Charged a Restocking Fee?
- What Is Not Returnable?
- How Do I Return My Order?
- Can I Return Part of a Bundle, Package or Gift Set I Received?
- What If I Refuse My Order or My Order is Non-Deliverable?