Customer Service

Account Questions

• How do I Add or Update My Address?
• How Do I View My Order History?
• All About Latte Rewards

Coupons and Promotions

• Why Won't a Coupon Apply to My Order?
• How and Where Do I Apply a Coupon?
• Why Isn't A Product Eligible for a Coupon, Promotion or Special Offer?
• I purchased a product, but now it’s on sale. What can be done?
• How and Where Do I Apply a Gift Card?

Damaged, Missing or Defective Merchandise

• What Do I Do if My Product is Damaged?
• What Do I Do if My Shipment is Lost or Missing?

Questions About an Order

• Can I Modify an Order I Placed?
• How Do I Cancel My Order?
• What if a Product is Out of Stock or on Backorder?
• How Do I Stop an Order in Transit?

General Questions

• Why Does My New Machine Look Like It's Been Used?
• How Do I Send My Machine In For Repair?
• How Do I Order Parts for My Espresso Machine or Grinder?
• Repairs and Service Information
• Why Does My Product Have Water or Grounds in It?
• Why Did ​My Coffee Arrive Damaged?

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Questions About My Shipment

• Shipping Within the United States
• S​hipping Outside the Contiguous United States
• Do You Offer International Shipping?
• Do You Offer APO, FPO and DPO Shipments?
• When Will My Order Ship?
• Who Determines Transit Times?

See all 14 articles

Refunds, Warranties and Price Matching

• What is Your Warranty Policy for Purchases Made in Canada?
• What is Your Coinbase Commerce Refund Policy?
• What is Your Warranty Policy?
• What is Your Refund Policy?
• What is Your Price Match Policy?

Returns and Exchanges

• What Packing Materials Should I Use?
• 📹 How Do I Return My Order?
• What is Your Holiday Return Policy?

Terms of Service

• What are Your Sales Tax Collection and Tax Exemption Policies?
• What is Your Privacy Policy?
• What are Your Terms of Use?