What can we help you with?
Price Matching
Rewards & Gift Cards
Coupons and Promotions
Questions About an Order
- What if the product I want to order is discontinued?
- Can I modify an order I placed?
- I’d like to cancel my order
- What if a product is out of stock or on back order?
- I’d like to exchange item(s)
- Some of the items in my order have not been received yet
General Questions
- Why Does My New Machine Look Like It's Been Used?
- How Do I Send My Machine In For Repair?
- How Do I Order Parts for My Espresso Machine or Grinder?
- Repairs and Service Information
- Why Does My Product Have Water or Grounds in It?
- Why Did My Coffee Arrive Damaged?
Questions About Shipments and Freight
- My tracking Information indicates my order was delivered, but I didn’t receive it.
- Can you ship to a PO box?
- Will all of my packages ship using the same shipping method?
- What do I do if my product is damaged?
- What Do I Do if My Shipment is Lost or Missing?
- Will all of my products ship in the same box?