What can we help you with?
Have questions about your machine or what coffee best suits your taste? Then give us a call! Our Customer Service team is the best in the business and are here to help!
Sales
Want to know what machine or coffee best fits your needs? Let our experts help you decide. Contact us by chat, a support ticket, phone, or schedule a live 20 minute presentation with a coffee expert who will guide you through the ins and outs of your next machine.
Customer Service & Repairs
Have questions about your order, shipping & tracking, refunds, or latte rewards? . Contact us by chat, a support ticket, or by phone.
Technical Support
Need assistance troubleshooting your equipment or need to schedule a repair? Our technical support agents can help! Contact us by chat, phone, or schedule a live coffee cast session with one of our technical support representatives.
585-924-7170 (Option 3)
Damage/Freight Claims
If you need assistance with any freight damages, please contact us by phone or by submitting a support ticket.
Repair Billing
Have questions regarding your equipment repair or your repair estimate? Contact us by phone, and one of our repair billing representatives can help!
Hours of Operation
Customer Care, Technical Support and Sales
Monday - Thursday: 9:00 AM - 8:00 PM EST
Friday - Saturday: 10:00 AM - 5:30 PM EST
Sunday: CLOSED
Damage/Freight Claims and Repair Billing
Monday - Friday: 9:00 AM - 4:00 PM EST
Saturday: CLOSED
Sunday: CLOSED