When Will My Order Ship?
Effective March 24, 2020 and until further notice, the UPS Service Guarantee is suspended due to the impact of COVID-19.
Usually, we ship products within 1 to 3 business days after your order is placed.
We make every effort to ship orders placed prior to 3pm EST on the same business day, but we cannot guarantee this. Due to processing and bench-testing requirements, Prosumer espresso machines may not ship the same day. Same-day shipping is not available for orders containing parts, or products from the following manufacturers:
Grimac Royal Falcon
Note: Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to Bezzera, ECM, Expobar, Profitec, Rancilio, and Pasquini
Some orders may require additional information prior to processing and shipping. In order for this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.
What Products Qualify for Free Shipping?
We offer Free Standard Shipping on products shipping to destinations in the Contiguous United States on all retail orders over $50, excluding orders containing commercial products.
My Coupon Removed Free Shipping?
Should a coupon reduce your order total to below $50.00 you will be required to pay shipping for the products on your order.
For most of our shipping methods, we make our best effort to provide tracking information so that you can observe the progress of your shipment.
When Will I Receive My Tracking Information?
Depending on the shipping method used, tracking information will automatically become available via email and on your order dashboard within one business day of shipping. Some orders may not automatically generate shipping information.
I Have Entered My Tracking Number into UPS But No Data is Available?
In some cases, it can take up to three business days for UPS to update their system to reflect the progress of your shipment.
My Tracking Information Says it’s Delivered, but I Didn’t Receive Anything.
First, thoroughly check around your doors and patios for the missing package. Often times, carriers will place them around and behind other objects and furniture to keep them out-of-sight.
In some cases, such as orders shipped in two steps (as with our SurePost option), shipments will often be marked as “Delivered” by UPS when they are handed over to USPS for final delivery to the destination address.
For orders shipped using SurePost, please allow for an additional 2-3 business days for final delivery.
If the package cannot be found, contact a member of the Customer Service team to review your options.
Tracking Information Says My Package Is “Out for Delivery,” But It Hasn’t Arrived!
For packages delivered by UPS, please note that all shipments are scheduled for delivery by End-of-Business-Day by default. In most districts, End-of-Day is defined as 9PM Local Time. Deliveries with alternative delivery windows will be indicated as such
Will All of My Products Ship in the Same Box?
Starter kits and accessories can be shipped and packaged separately from your espresso machine and/or grinder. You will receive the tracking number for all of your order’s shipments via e-mail.
How will my package be shipped?
Whole Latte Love reserves the right to choose the appropriate method and carrier for a shipment. This can vary based on the requirements of the destination chosen, available carrier options, parcel weight/volume, or any number of other factors. We will contact you if any special delivery arrangements need to be made.
We have chosen to use UPS as our carrier for the majority of our domestic and international shipments. Oversized shipments, small parcels or those requiring other types of special handling be delivered by other carriers.
For orders over $500.00, all packages will be shipped signature required.
Will All of My Packages Ship Using the Same Shipping Method?
If Standard Shipping is selected, the exact shipping method used can differ across packages. This could result in different transit times for each individual shipment.
Can My Order Be Delivered on Saturday?
Saturday delivery is available for select US-based addresses. Due to this limitation, orders requiring Saturday delivery must be placed over the phone and will incur additional charges over standard Business Day delivery. Please call a member of our Sales team to review if this service is available to your order. No other shipments are delivered on Saturdays.
Can You Ship to a PO Box?
We can only ship items weighing under 1lb to a PO Box. Items weighing more than this must be shipped to a valid street address via UPS. Orders requiring USPS delivery must be placed and processed over the phone.